When will these ship?
Orders are shipping in one business day. If you have an emergency and need them ASAP - contact us at firstname.lastname@example.org and tell us your order number. Please be mindful that this may put you ahead of someone else.
Where are they shipping from?
All our facial masks are produced, warehoused and shipped from our facility in Los Angeles, CA USA. We do not contract to other manufacturers as we want absolute control over the quality and sanitation around our masks.
Are there different sizes?
This mask is designed to fit everyone and has adjustable ear loops.
How do you wash these masks?
Use soap and hot water. They can be hand-washed or machine-washed but you cannot put them in the dryer. They must air-dry.
I live with my family - is there a way to distinguish our masks?
We recommend marking the front tag with a marker or using unique beads for each family member's mask.
Is there a warranty?
Yes. however it will not cover normal wear and tear. If you believe you have a defective product, please email us at email@example.com
What about returns?
As long as the product is in it's unopened original packaging, you may return it for a full refund. Contact us at firstname.lastname@example.org for all return inquiries.
How sanitary is your production environment?
Our staff is following safety protocols by wearing masks, social distancing within the facility, sanitizing touch points and sanitizing their hands very frequently - especially when handling your masks. We have a mandatory 14 day sick policy for all employees and are supporting them financially should anyone get sick.
Shouldn't these cost more than imported products?
We do not believe in price gouging our fellow country men and women. As all our orders come standard with free shipping, we believe we are charging a fair price to support good employee wages and give our customers great quality and customer service.